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Frequently asked questions

Brand & Products

Q1: What is Boshara?
  • Boshara is an international Egyptian brand specializing in fine perfumes and luxury fragrance oils with over 30 years of expertise.
Q2: What is the story behind the Alvaro & Alvina collection?
  • It is a collection inspired by ancient Greek legends, featuring 8 fragrances that balance strength and softness.
Q5: Can I shop by scent families?
  • Yes, we offer specific classifications including Oriental, Woody, Floral, Musk, Spicy, and Gourmand.
Q4: What is the Carmelo collection?
  • This collection is inspired by Italian civilization and culture, categorized into Carmelo Men and Carmelo Women.
Q3: What makes the Nefru collection unique?
  • Inspired by Ancient Egyptian civilization, the Nefru collection reflects a distinct sense of mystery and power.

Orders & Payment

Q8: Can I modify my order after placing it?
  • You can modify order details or your address during the confirmation call with our customer service team.
Q7: What are the available payment methods?
  • We offer secure payment options including Cash on Delivery and online card payments at checkout.
Q6: How can I place and confirm my order?
  • You can place your order through the website, and our team will contact you via phone to verify all details before shipping.

Shipping & Delivery

Q9: How long does delivery take within Egypt?
  • Delivery across Egyptian governorates takes 3 to 5 business days after the confirmation call. Learn more
Q10: Do you offer international shipping?
  • Yes, we ship worldwide with an estimated delivery time of 7 to 20 business days. Learn more
Q11: How are shipping costs calculated?
  • Shipping rates are automatically calculated at checkout based on your selected governorate or country. Learn more

Returns & Exchanges

Q14: What should I do if I receive a damaged product?
  • Please contact us immediately to initiate the exchange process and ensure you receive a perfect replacement. Contact us
Q13: How can I test the scent before opening the bottle?
  • A free tester is included with every order to try the fragrance; returns are not accepted if the main bottle is opened. Learn more
Q12: Can I return or exchange a product?
  • Returns and exchanges are available within 7 days, provided the item remains unopened and in its original condition. Learn more

Store Locations

Q16: Are there branches in other governorates?
  • Yes, we have branches in Alexandria (City Center & Green Plaza), Tanta, Mansoura, Damanhour, and Sharm El-Sheikh.
Q15: Where can I find Boshara in Cairo?
  • We are located at Mall of Egypt, City Stars, Mall of Arabia, Madinaty, 5th Settlement, Maadi, Dokki, and District 5.

Support

Q17: How can I reach customer service?
  • Our team is available to answer all your inquiries and assist you with order tracking. Contact us